Privacy policy

Privacy Policy for CHIVAL

At CHIVAL, we care deeply about your privacy. In this statement, we clearly explain which data we collect, why we collect it, and how we protect your data when you use our jewelry webshop.

Which data do we collect?

When you use our webshop, we may collect the following data:

  • Personal information: Such as your name, address, email address, and phone number.
  • Payment details: Information about your payment method (such as iDEAL or credit card), but we never store full bank or credit card details.
  • Website usage: Information about how you use our website, such as pages visited and click behavior.
  • Order details: Such as the products you order and the delivery address.

Why do we collect your data?

We use your data to:

  1. Process your order: So your jewelry is delivered on time and correctly.
  2. Provide customer service: For example, to answer questions or process returns.
  3. Improve our webshop: By gaining insight into how customers use our site.
  4. Keep you informed: About offers, promotions, and updates (only if you have signed up for these).

How do we protect your data?

At CHIVAL, we do everything we can to keep your data safe. We do this by:

  • Encryption: We use SSL technology to protect your data, especially during payments.
  • Sharing with third parties: We only share your data with trusted partners, such as delivery services and payment providers, and only when this is necessary to process your order.

Your rights

You are always in control of your data. You can:

  • Request access to the data we hold about you.
  • Change your data if it is incorrect.
  • Have your data deleted, unless we need it to comply with legal obligations or to complete your order.
  • Unsubscribe from newsletters or other marketing messages.

Contact us at info@chival.nl if you wish to exercise any of these rights.

Cookies

Our website uses cookies to improve your user experience. These are small files that remember your preferences and help us improve the website. You can manage or disable cookies via your browser settings.

Questions or complaints?

Do you have any questions about our privacy policy or are you unhappy about something? Then please contact us at info@chival.nl. We are happy to help!

Thank you for your trust in CHIVAL